Privacy Policy

Boni-Fi Technology LLC ("Boni-Fi Technology," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our managed IT services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services. This policy was last updated on May 1, 2026.

We may collect the following categories of information: Personal Identification Information • Name, job title, and company name • Email address and phone number • Mailing address and billing information • Account credentials for service portals Technical and Usage Information • IP address and browser type • Pages visited and time spent on our website • Referring URLs and search terms • Device type and operating system Business and IT Environment Information • Network configurations and system inventories (collected solely to deliver services) • Incident and support ticket data • System performance and monitoring data • Software and hardware asset information We collect this information when you fill out a contact form, request a free assessment, sign a service agreement, or interact with our support team.

We use the information we collect for the following purposes: Service Delivery • To provide, operate, and maintain our managed IT services • To respond to support requests and resolve technical issues • To monitor and manage your IT infrastructure as contracted • To onboard new clients and manage service transitions Business Operations • To send invoices, process payments, and manage accounts • To communicate service updates, maintenance windows, and security alerts • To conduct quarterly business reviews and strategic planning sessions Marketing and Communications • To send newsletters and product updates (with your consent) • To inform you of new services that may benefit your business • You may opt out of marketing communications at any time Legal and Compliance • To comply with applicable laws and regulations • To enforce our Terms of Service and service agreements • To protect the rights, property, and safety of Boni-Fi Technology and our clients

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances: Service Providers We work with trusted third-party vendors who assist in delivering our services, including cloud infrastructure providers, security tool vendors, and payment processors. These vendors are contractually obligated to protect your information and use it only for the purposes we specify. Legal Requirements We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of Boni-Fi Technology, our clients, or the public. Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy. With Your Consent We may share your information with third parties when you have given us explicit consent to do so.

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include: • AES-256 encryption for data at rest and TLS 1.3 for data in transit • Multi-factor authentication (MFA) for all internal systems • Role-based access controls limiting data access to authorized personnel • Regular security audits and penetration testing • SOC 2 Type II compliance for our internal operations • 24/7 security monitoring of our own infrastructure Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying you in the event of a breach affecting your data, in accordance with applicable law.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. • Client account data is retained for the duration of the service relationship plus seven (7) years for legal and accounting purposes • Support ticket and incident data is retained for five (5) years • Website analytics data is retained for two (2) years • Marketing contact data is retained until you opt out or request deletion Upon termination of a service agreement, we will return or securely destroy your business data within 90 days, unless otherwise required by law or agreed upon in writing.

Depending on your location, you may have the following rights regarding your personal information: • Access: Request a copy of the personal information we hold about you • Correction: Request that we correct inaccurate or incomplete information • Deletion: Request that we delete your personal information, subject to legal obligations • Portability: Request that we provide your data in a structured, machine-readable format • Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly • Restriction: Request that we restrict processing of your information in certain circumstances To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. We use: Essential Cookies Required for the website to function properly. These cannot be disabled. Analytics Cookies Help us understand how visitors interact with our website (e.g., Google Analytics). These are anonymized and do not identify individual users. Preference Cookies Remember your settings and preferences for future visits. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website. We do not use cookies for advertising or cross-site tracking purposes.

Our website may contain links to third-party websites, tools, or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of third-party websites, even if we link to them or recommend their services as part of our IT consulting practice.

Our services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including: • The right to know what personal information we collect, use, disclose, and sell • The right to delete personal information we have collected from you • The right to opt out of the sale of personal information (we do not sell personal information) • The right to non-discrimination for exercising your privacy rights To submit a California privacy request, contact us at [email protected] or call (832) 345-5508.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will: • Update the "Last Updated" date at the top of this policy • Notify existing clients via email at least 14 days before changes take effect • Post a prominent notice on our website Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team: Boni-Fi Technology LLC Attn: Privacy Team 3120 Southwest Fwy Ste 101 Houston, TX 77098-4520 Email: [email protected] Phone: (832) 345-5508 Business Hours: Monday–Friday, 8am–6pm CT We take all privacy inquiries seriously and will respond within 5 business days.